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World AIDS Day 2025
2–3 minutesOn World AIDS Day, I grieve all the lives of young gay men that were lost while the Reagan administration looked away. And for the Black community now, while the current administration once again turns its back on those who most need the help.
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Women’s Health Advocates in Chicago
15–22 minutesA recap of an engaging breakfast event organized by Women’s Health Advocates (WHA) in Chicago and sponsored by PACE Healthcare Capital. I am still buzzing from the incredible energy and esprit de corps in the room yesterday! Seeing so many women (and some male allies) in Chicago mobilized around women’s health was so inspiring! I wrote a
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Building AI-enabled Solutions – Why a Human-Centered Lens is Key
1–2 minutesAfter more than two decades of living, studying, and writing about interdisciplinary collaboration, I believe that in this era of AI, collaboration is as important as ever. My goal is to provide practical advice instead of theoretical abstractions. I hope you’ll find it of value!
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Are We Measuring What Matters to Customers?
2–3 minutesThe metrics of long-term business health that investors pay attention to – customer retention rates, revenue growth / predictable cash flow, and customer lifetime value – are a reflection of success that you have helped your customer or patient achieve.
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From Vanity Metrics to Business Outcomes
3–5 minutesWithout understanding the business, it’s impossible to identify and drive meaningful change in its metrics. How do we hold ourselves accountable to the businesses we serve?
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Are You Getting the First 5% Right?
2–3 minutesHere’s what’s misunderstood: the real cost of building a product is in engineering. The design and definition phases – the first 5% of the overall effort – are about making sure that the build is headed in the right direction.