Field Research / Philly CHI
A few weeks ago I had the opportunity to present to the Philadelphia chapter of CHI on the campus of Philadelphia University, where I am also serving as an Industry Fellow in the College of Design, Engineering, and Commerce (DEC). Here is a link to event details, and the blurb that was circulated about my talk: In this presentation, Natalie will share her experiences in using ethnographic methods (e.g. shadowing) as part of an internally-focused User Experience consulting practice in a large corporation. She will talk about what ethnographic methods are and the potential benefits of those...
Read MoreVisible joy in 7 minutes
Gamification is a hot topic on SAP’s internal social media channels these days. You have to wonder why enterprise software developers are talking about gaming. Or, if you’ve ever used enterprise software, maybe you know why – it has to be better than talking about SAP R/3! A couple of years ago I wrote about the idea of Project Delight, and in follow up posts, I questioned whether it is possible to experience delightful engagement while working with mandatory enterprise applications. I agree with trending discussions (both inside of SAP and elsewhere) that make the...
Read More