Brand recognition
This past weekend we went to a party to celebrate the First Communion of my niece. It was a big, fun party with family and lots of family friends, and it was especially fun for me and my partner because we got to play pass-the-baby with our littlest one (Wynn), which gave us one toddler (Auden) to manage. There is nothing like adult conversation with great people to lift the spirits! Auden and I were the first ones to get a tour around the firehouse – lots of big shiny trucks! – and when we came back to the hall, Auden was thirsty. We pulled a Capri Sun from the coolers and...
Read MoreThe Daily Grommet
This year I became a member of the Creative Good UX Councils. Creative Good is a small consultancy, and (independent of their consulting work) they also offer a knowledge exchange and networking service that they call The Councils. There are about 450 people involved in total, in about 20 councils with 20-25 people each. The service includes Special Interest Groups (SIGs), a Request for Help infrastructure (RFH), and two in-person events a year tailored to the interests of each Council. They also offer a very compelling value proposition – 5x ROI on the investment, and...
Read MoreLinchpin
In early April 5th, I had the chance to participate in a free webinar with Linchpin author Seth Godin, thanks to Polar Unlimited’s service readitfor.me. Although I haven’t read the book, the webinar gave me a good feel for the book and the author. Here is what was discussed: What is a Linchpin, and why do we need them? Godin believes that in organizations worth doing business with or worth working for, each has at least one person who shows up to make a difference. In a car, the linchpin is a tiny piece of hardware that holds the wheel onto the axle of a vehicle. He has...
Read MoreEnd-user or business stakeholder?
[This is a modified version of a post I made internally on SAP's Lean Transformation blog. I've removed a few of the details about sales compensation, the process diagram, and the system screenshots.] One of the significant challenges we face in the User Experience work we do at SAP is working with business stakeholders who really feel that they know the end-users whom they represent in governing bodies, and that they can speak on behalf of those end-users. While in some cases that might be the case, I would argue that it’s the exception rather than the rule. If you read my...
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